At Alicamèl, each piece is thoughtfully designed and carefully prepared with the utmost attention to detail.
We hope you love your purchase, however if you need to arrange a return or exchange, we are here to assist.
We accept returns within 7 days of delivery.
To be eligible for a return:
Item must be unworn, unused and unwashed
All original tags must be attached
Item must be returned in its original packaging
Proof of purchase must be provided
Please note: customers are responsible for return shipping costs.
We recommend using a tracked service, as Alicamèl is not responsible for items lost in transit.
We are happy to offer exchanges for size where stock is available.
To request an exchange:
Contact us at info@alicamel.com.au with your order number and the size you wish to exchange for.
Once approved, return the original item within 7 days.
Your replacement size will be shipped once the returned item is received and inspected.
If the requested size is unavailable, a refund or store credit will be offered.
We gladly accept returns from customers outside Australia.
Please note:
Return shipping costs are the customer’s responsibility
Duties, taxes, or import fees paid at delivery are non-refundable
Exchanges for international customers will be processed as a return + new order, due to international shipping timeframes
We recommend using a reliable, tracked courier service.
For hygiene and quality reasons, the following items cannot be returned:
Items showing signs of wear, washing or damage
Items returned without original tags or packaging
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be processed to the original payment method
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider
For any return, exchange or sizing questions, please email:
Info@alicamel.com.au
Alicamèl exists between the classic and the contemporary, creating considered pieces for women and children. Guided by thoughtful craftsmanship, every design is made to feel elevated, refined and enduring.
Crafted with intention. Designed for every generation.
Relaxed Luxury for Boys
Soft tailoring, neutral tones and elevated everyday pieces designed for boys aged 2–12.
